Ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.

We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.

About the job

We’re looking for someone who can take new clients by the hand and get them fully operational once they begin onboarding with Ecomflow.

This role is about activation, clarity, and setting the foundation for long-term success. You will be responsible for making sure every client:

Understands how we work
Has their existing systems properly set-up and integrated with Ecomflow
Feels confident using Ecomflow’s tech products
Is ready to operate without friction

If implementation fails, everything else breaks. This role sits at the pivotal point of the client lifecycle and is a core component to our business.

What will you do

Full ownership of end-to-end implementation during client onboarding
Guide new clients through setup, tools, workflows, and expectations
Ensure all systems, integrations, and accounts are correctly configured
Coordinate with Ops, Tech, and Account Management to unblock setup
Train clients on how to use our systems effectively
Actively follow up to ensure clients are fully activated (not just onboarded)
Identify friction points and resolve issues quickly
Build and improve a structured implementation process
Create and maintain training materials (videos, guides, templates)
Re-train clients when new features or changes are introduced

Requirements

You’ve done onboarding, client success, or implementation before, ideally in a fast-paced environment
You’re good at explaining complex or technical concepts clearly (even when they’re messy or time-consuming)
You’re organised and don’t drop the ball
You’re comfortable working with different teams and chasing things when needed
You’re proactive: if something is stuck, you fix it
You can handle multiple clients without losing control
You must speak and write excellent English (this is a client-facing role)
You must be based in LATAM or EU
You must have technical expertise or prior exposure to work processes relating to data migration, system setup/configuration, or troubleshooting integration issues
- Experience building custom data-integration solutions is a big plus