Help Center
Answers to questions you might have
Answers to questions you might have
Answers to questions you might have
Hear the experience of working with Ecomflow from other brand owners that have experience the impact first hand.
Hear the experience of working with Ecomflow from other brand owners that have experience the impact first hand.
General Questions
Will my customers see that my product is shipped from China?
Will my customers see that my product is shipped from China?
Will my customers see that my product is shipped from China?
Is your supply chain workable with bigger packages and weights, or are there restrictions?
Is your supply chain workable with bigger packages and weights, or are there restrictions?
Is your supply chain workable with bigger packages and weights, or are there restrictions?
What type of products work best for this shipping method?
What type of products work best for this shipping method?
What type of products work best for this shipping method?
Is there a minimum order volume to work with Ecomflow?
Is there a minimum order volume to work with Ecomflow?
Is there a minimum order volume to work with Ecomflow?
Why are your rates so competitive compared to other 3PLs in China?
Why are your rates so competitive compared to other 3PLs in China?
Why are your rates so competitive compared to other 3PLs in China?
What are the main benefits of switching from local fulfillment to shipping DTC from China?
What are the main benefits of switching from local fulfillment to shipping DTC from China?
What are the main benefits of switching from local fulfillment to shipping DTC from China?
How does Ecomflow handle returns?
How does Ecomflow handle returns?
How does Ecomflow handle returns?
Can returns be sent back to the China warehouse?
Can returns be sent back to the China warehouse?
Can returns be sent back to the China warehouse?
What if a parcel goes missing?
What if a parcel goes missing?
What if a parcel goes missing?
What is the maximum product weight that can be shipped?
What is the maximum product weight that can be shipped?
What is the maximum product weight that can be shipped?
I offer next-day shipping. Can you accommodate a hybrid model?
I offer next-day shipping. Can you accommodate a hybrid model?
I offer next-day shipping. Can you accommodate a hybrid model?
Can I use custom shipping packaging?
Can I use custom shipping packaging?
Can I use custom shipping packaging?
What are the fees when working with Ecomflow?
What are the fees when working with Ecomflow?
What are the fees when working with Ecomflow?
Why not work directly with a Chinese supplier/agent?
Why not work directly with a Chinese supplier/agent?
Why not work directly with a Chinese supplier/agent?
Shipping
Which freight forwarder does Ecomflow use internationally?
Which freight forwarder does Ecomflow use internationally?
Which freight forwarder does Ecomflow use internationally?
What is the average dispatch time?
What is the average dispatch time?
What is the average dispatch time?
What countries do you ship to?
What countries do you ship to?
What countries do you ship to?
What products do you ship?
What products do you ship?
What products do you ship?