Onboarding Specialist
Employment
Full-time
Location
Remote
Region
GLOBAL
China
Live since
About Ecomflow
Ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.
We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.
About the job
We’re looking for someone who can take new clients by the hand and get them fully operational fast. This role it’s about activation, clarity, and setting the foundation for long-term success. You will be responsible for making sure every client:
Understands how we work
Is properly set up
Feels confident using our systems
Is ready to operate without friction
If onboarding fails, everything else breaks. This role sits at the start of the revenue lifecycle.
What will you do
Full ownership of the end-to-end onboarding experience
Guide new clients through setup, tools, workflows, and expectations
Ensure all systems, integrations, and accounts are correctly configured
Coordinate with Ops, Tech, and Account Management to unblock setup
Train clients on how to use our systems effectively
Actively follow up to ensure clients are fully activated (not just onboarded)
Identify friction points and resolve issues quickly
Build and improve a structured onboarding process
Create and maintain training materials (videos, guides, templates)
Re-train clients when new features or changes are introduced
Ensure a smooth transition from onboarding to operations
Requirements
You’ve done onboarding, client success, or implementation before, ideally in a fast-paced environment
You’re good at explaining things clearly (even when they’re messy or complex)
You’re organised and don’t drop the ball
You’re comfortable working with different teams and chasing things when needed
You’re proactive: if something is stuck, you fix it
You can handle multiple clients without losing control
You must speak and write excellent English (this is a client-facing role)
You must be based in HK, LATAM, ASIA or EU
Nice to have
E-commerce / logistics experience
Familiarity with tools like Zendesk, GHL, CRMs
Experience creating onboarding flows, docs, or training materials
Exposure to integrations or system setups
What we offer
Competitive salary
Great team culture
Constant learning opportunities
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