We just launched real-time chat support — giving all Ecomflow clients faster, smoother, and more premium support than ever before.
Previously, each client had a single contact person. Now? You can chat directly with our support team at any time, right from your dashboard.
Here’s how it works:
You’ll find the chat icon in the bottom right corner of your Ecomflow dashboard. Tap it to start a conversation.
Our AI assistant will jump in first, helping you get quick answers to common questions in seconds.
Need more help? No worries — if a human is needed, you’ll be connected with one of our support agents within 3 minutes.
Whether it’s a question about shipping, product updates, or troubleshooting, we’ve got your back — instantly.
New Help Center 💡
We also rolled out a revamped knowledge base with clear, concise articles on everything from onboarding to advanced features. So if you prefer to self-serve, the answers are just a click away.
Results So Far:
🚀 75% faster response times
📉 Significant drop in support tickets
😊 Noticeable increase in customer satisfaction
We’re committed to constantly improving the experience for you. This is just the start.
Try it out now from your dashboard — and as always, let us know how we can make support even better.
