1. Information We Collect
This Privacy Policy applies only to our public-facing website. If you are an Ecomflow client, additional privacy terms are outlined in your service agreement and onboarding documents.
We may collect the following types of personal information when you use our website, submit a Typeform, or contact us:
Name
Email address
Business details (e.g., company name, registration number, business website)
Contact form submissions
IP address and browser data (for analytics purposes)
If you are an Ecomflow client, we may collect additional business information off-platform, including identity documents and store integrations. This information is not collected through the public website.
2. How We Use Your Information
We use your personal information to:
Respond to inquiries
Provide requested information about our services
Improve website performance and user experience
Ensure compliance with legal obligations
3. Cookies and Tracking Technologies
Our site may use cookies and similar technologies for analytics purposes. You can disable cookies through your browser settings.
4. Sharing of Information
We do not sell or share your personal information with third parties except to:
Comply with legal obligations
Work with service providers who support our website (e.g., hosting, analytics)
5. Data Security and Retention
We use appropriate technical and organizational measures to protect your information, including secure servers and encryption protocols where applicable.
We retain personal information collected through our website and Typeforms only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymized.
6. Your Rights
You may contact us to:
Access the personal information we hold about you
Request correction or deletion of your data
Please contact us at hello@ecomflow.com for any requests or concerns.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
8. Contact
Email: hello@ecomflow.com
Address: No. 5, 17/F Strand 50 Bonham Strand, Sheung Wan, Hong Kong
By using our website, you agree to the terms outlined in this Privacy Policy and Terms and Conditions.