Account receivables
Employment
Full-time
Location
Remote
Region
(US-EU-CN Timezones)
About Ecomflow
Ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.
We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.
About the job
We are seeking a dedicated Account Receivables Manager to join our fast-growing team at Ecomflow. This role is crucial in maintaining strong client relationships and ensuring smooth financial operations across our business. As we continue to expand globally, we need someone who can effectively manage client accounts while maintaining high standards of service and operational excellence.
The ideal candidate will combine strong financial acumen with exceptional client relationship skills. You'll work closely with our international client base across US, EU, and CN time zones, managing both the financial aspects of accounts and serving as a key relationship manager for our clients.
This position offers an exciting opportunity to play a pivotal role in our company's growth while building and leading a team that will shape the future of e-commerce supply chain management.
What will you do
Managing and overseeing all aspects of accounts receivable operations, including invoicing, collections, and payment processing
Building and maintaining strong relationships with clients while ensuring timely payments and resolving any billing disputes
Conducting regular follow-ups via phone calls and messages to ensure payment compliance and maintain positive client relationships
Developing and implementing efficient processes for tracking and reporting on accounts receivable metrics
Collaborating with the finance team to reconcile accounts and maintain accurate financial records
In the first 30 days, you will focus on learning our systems and building a strong foundation for success in your role:
Master our financial systems, processes, and tools used for accounts receivable management
Review and understand existing client portfolios, payment histories, and account statuses
Shadow key team members to understand interdepartmental workflows and communication channels
Learn our internal policies regarding payment terms, collections, and dispute resolution
Familiarize yourself with our reporting requirements and KPIs
Create a preliminary assessment of current accounts receivable processes and identify potential areas for improvement
By days 30-90, you will be fully operational and driving improvements in your role:
Take full ownership of the accounts receivable function and begin implementing process improvements
Build strong relationships with key clients and establish regular communication channels
Create standardized procedures for handling common account issues and disputes
Begin producing comprehensive monthly reports on accounts receivable performance
Identify and implement automation opportunities to streamline workflows
Requirements
Minimum 3-5 years of experience in accounts receivable management
Strong proficiency in financial software (XERO) and ERP systems
Excellent communication and interpersonal skills, with ability to work across different time zones
Detail-oriented with strong analytical and problem-solving abilities
Experience in managing and collecting international payments
Previous experience in e-commerce or online retail operations is a plus
What we offer
Competitive salary
Great team culture
Constant learning opportunities