Ecomflow Account Manager
Employment
Full-time
Location
Hybrid
Region
(US-EU-CN Timezones)
About Ecomflow
Ecomflow is a fast-growing third-party logistics (3PL) company based in China, specializing in fulfillment solutions for direct-to-consumer (DTC) brands worldwide.
We currently support 150+ brands with efficient, scalable logistics and are now looking to bring on larger, enterprise-level clients.
About the job
We are seeking a capable and confident Account Manager to join our team. You will be responsible for managing client accounts, which includes handling Zendesk tickets, conducting regular online check-ins, addressing escalations, building reports, and maintaining overall client relationships.
What will you do
You will be responsible for:
Managing and resolving client inquiries through Zendesk support system
Conducting regular online check-ins with clients to ensure satisfaction and address concerns
Creating and delivering detailed reports to clients and internal stakeholders to improve processes and systems
Coordinating with internal teams to ensure timely resolution of client issues
Maintaining accurate client records and documentation in our CRM system
Requirements
Preferred Qualifications:
Highly proficient in English
Confident in conducting customer calls
Detail-oriented
Proactive in solving problems, not just acknowledging them
Strong analytical and problem-solving mindset
Excellent time management and organizational skills
Experience with remote work and virtual collaboration tools
Based in Manila PH or willing to re-locate
Required:
5+ years of experience in account management or customer success
Proven track record of maintaining and growing client relationships
Experience with CRM systems and support platforms
Zendesk
Go-High-Level
Strong communication skills with ability to explain technical concepts clearly
What we offer
Competitive salary
Great team culture
Constant learning opportunities
