At Ecomflow, we know things move fast and sometimes, you just need to act quickly when something goes wrong.

You can now cancel an order directly from your dashboard, without having to contact support. If it’s been less than 12 hours since the order was created and it hasn’t been pick-packed yet, you can stop it with a single click.

Whether it’s a high-risk order, a customer cancellation, or a failed payment, this update gives you more control and faster resolutions.

Why we built this

Previously, if an order required cancellation, the only way to do it was through support.

But it’s always small moments like these that slow things down.

That’s why we built this update - to remove the waiting game and make cancelling an order feel as seamless as the rest of your workflow.

What’s new

• Cancel instantly: Stop any order before it enters fulfillment in CN

• Automatic syncs: Refunds and cancellations are reflected in connected systems

• Full visibility: Every cancellation leaves a trace in the order history log, so you always know who did what and when

It’s a small change that saves hours of coordination every week and gives your team full autonomy.

What if your order has already entered fulfillment?

If an order is already being processed, you can still open a support ticket. Our team will do their best to intercept the shipment before it leaves the origin country.

Try it today

Go to your Orders tab, open any order, and you’ll now see a Cancel Order button. Once confirmed, the status updates across your systems instantly.

Cancel smarter, faster and without leaving your Dashboard.